90 Night Comfort Guarantee
Sometimes it takes a few nights after sleeping on your new mattress to realize that it may be too firm or too soft. We understand that trying the mattress at our store for 5-10 minutes does not give you the same experience as actually sleeping on it for a full night. This is why we have our industry leading 90 night comfort guarantee.
Although it is rare that our customers do not absolutely love their new mattress from National Mattress, we offer 90 nights (from purchase date) for you to decide if it is the right one for you. If you decide that you are not getting the best night’s sleep, simply exchange it for a different mattress of equal or lesser value, or upgrade to a more expensive mattress and pay the difference.
RETURNS & EXCHANGES
There are absolutely no hidden fees like many of our competitors have. Mattress stores require that you purchase “extended warranty” with a mattress protector at the point of sale. This typically ranges from $100-$150, and then they charge additional fees for the actual exchange (usually $50 -$100 extra) . All of our customers are permitted 1(one) exchange if the following conditions are met:
✔️ There is $59 exchange fee IF you decide to exchange your mattress. (Deliver Charge).
✔️ To qualify for the exchange, mattresses must be exchanged in their original packaging.
✔️ Mattresses are eligible for exchange after 15 days of delivery to allow time for your body to adjust to your new mattress.
✔️It’s simple and hassle free….we promise!
❌ Sleep Concept does not offer any refunds once a mattress has been delivered and opened.
❌ There will be no additional discounts, price matching, or offers provided on exchanged mattress.
❌ Custom size and special order mattresses, as well as clearance and closeout products, are not eligible for exchanges. All accessories such as bed frames, box springs, mattress protectors, pillows, and Lyfe style Adjustable Bases are final sale.
Mattresses must be exchanged for a mattress of the same size as original purchase and must be exchanged in satisfactory condition with no physical damage, stains, or scuffs.
Please contact Sleep Concept for more information.***